We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to buyer’s error such as the incorrect selection of sizes, designs, colors, etc.
REFUNDS (IF APPLICABLE)
We are committed to providing you with the absolute best products, and it’s our responsibility to replace your item(s) for any of the following reasons:
– The product is flawed
– The print quality is poor
– The product you received is different from the product originally represented on our site
Please email us at info@ntnagencyltd.com, provide a photo of the product you received along with detail shots you wish to include. We need these information as proof to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at info@ntnagencyltd.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
To get your claim resolved as soon as possible, please contact us through our support email within 10 days since you received the item. Any email which is sent over 10 days since the delivery date will expire and we are very sorry to decline your claim
Contact us for more information:
NTN Agency
- Email us: info@ntnagencyltd.com